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$
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Kat
@katgarcia59
Modern Executive Support That Runs Like Clockwork
Philippinen
Englisch, Tagalog
Über mich
I provide tech savvy virtual assistant and operations support to help businesses run smoothly and efficiently. My services include executive and administrative support, customer service and email support, CRM setup and management, ecommerce assistance, data entry, lead generation, skip tracing, document management, and workflow coordination. Since 2017, I have supported clients across the USA, UK, Australia, and Europe. I am adaptable and detail focused, with a strong commitment to accuracy, clear communication, and consistent results.
Kompetenzen
Kat
offline •
Durchschnittliche Antwortzeit: 1 Stunde
Meine Dienstleistungen
Allgemeine Unterstützung
I will your reliable virtual assistant for admin business ecommerce support
Datenerfassung
I will manage clean and update your CRM data accurately as a virtual assistant
Portfolio
Arbeitserfahrung
Executive Assistant
ZSH Inc. • Freiberufler
Apr 2024 - Mar 2026 • 1 yr 11 mos
Supporting a massage business by managing calendars, handling client bookings, creating and scheduling social media posts, designing and sending newsletters, and managing customer follow-ups via email. Also responsible for invoicing and feedback collection. Tools used include Canva, Mailchimp, Google Calendar, and Facebook Scheduler.
Senior Email Customer Support
Selavie Ltd • Freiberufler
Feb 2020 - Dec 2025 • 5 yrs 10 mos
Oversee daily email support operations through Zendesk and Gorgias, ensuring timely and accurate handling of customer inquiries. Responsibilities include refund processing, reshipment coordination for failed deliveries, and consistent monitoring of customer satisfaction KPIs. Shopify and Google Workspace are used for backend tracking, documentation, and reporting.
