Kashni H
Less CRM chaos, more Salesforce magic
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Arbeitserfahrung
Salesforce Engineer
CitiusTech
Jul 2024 - Present • 2 yrs 3 mos
Working as a Salesforce Engineer at Citiustech, contributing to Salesforce development, customization, and implementation projects across Sales Cloud and Service Cloud. My experience includes developing and enhancing Lightning Web Components (LWC), Apex classes, Apex triggers, and Salesforce Flows to support business requirements. I have worked on case management, sales visit management, quote management, business process automation, and CRM enhancements. I have also contributed to Salesforce administration, including custom objects and fields, page layouts, validation rules, profiles, roles, permission sets, and sharing settings. My responsibilities have included creating reports and dashboards, supporting CTI integration, troubleshooting UAT issues, performing testing and deployment validation, and collaborating with cross-functional teams and client stakeholders. Additionally, I have supported Salesforce assessments, data mapping, Conga quote generation, approval processes, and post-deployment activities. My focus is on understanding business requirements and helping deliver reliable, maintainable Salesforce solutions.