Oliver I
Kompetenzen

Meine Dienstleistungen

Portfolio
Arbeitserfahrung
Support Analyst
Coinbase • Vollzeit
Oct 2021 - Apr 2023 • 1 yr 6 mos
Worked as a Support Analyst at Coinbase, supporting customers across a wide range of cryptocurrency products and services. Assisted users with account access, identity verification, security, wallet transactions, and payment-related concerns while adhering to strict compliance, privacy, and security standards. Collaborated with cross-functional teams to resolve complex issues, improve the customer experience, and maintain high service quality in a fast-paced fintech environment. This role strengthened my expertise in fintech operations, blockchain fundamentals, risk awareness, customer experience, and solving complex problems through clear communication and data-driven decision-making.
Digital Media Senior Associate
Google • Vollzeit
Apr 2020 - Oct 2021 • 1 yr 6 mos
Worked as a Digital Media Senior Associate at Google, supporting advertisers in optimizing Google Ads campaigns across Search, Display, Video, and Display & Video 360 (DV360). Collaborated with clients to improve campaign performance through data analysis, audience targeting, conversion tracking, reporting, and optimization recommendations. Earned multiple Google Ads certifications while developing expertise in digital marketing strategy, analytics, client consulting, and data-driven decision-making. This experience strengthened my ability to translate complex technical concepts into practical business solutions and deliver measurable outcomes for clients.