Brandon N

Applied Service Management Instructor

Jun 2020 - Present • 6 yrs 3 mos

Educate adult learners in applied service management, leadership, business operations, customer service, financial literacy, human resources, and professional development within the skilled trades. Develop and deliver engaging classroom instruction, presentations, assessments, case studies, and hands-on learning activities designed to connect business concepts with real-world trade environments. Experience includes training and development, leadership development, performance management, business operations, curriculum development, instructional design, public speaking, and adult education.

Owner/Operator

Aug 2017 - Dec 2019 • 2 yrs 4 mos

Founded and operated an independent automotive repair business, overseeing daily shop operations, customer service, workflow, employees, scheduling, and business performance. Built the business to profitability within the first year and grew the customer base through reputation-based marketing and digital outreach. Managed workflow and job delegation while maintaining a 95% on-time job completion rate.

Assistant Manager

Sep 2014 - Aug 2017 • 2 yrs 11 mos

Supported daily operations of an automotive repair and tire service business, including staff supervision, workflow scheduling, customer service, mechanical repair, tire service, and alignments. Helped coordinate day-to-day shop activities while maintaining customer relationships and efficient workflow. Also developed promotions and managed the company's Facebook presence.