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Fiverr Pro
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$
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Leo L
@justbyleo
Trilingual Commercial and Customer Success Specialist
Brasilien
Spanisch, Englisch, Portugiesisch
Über mich
I am a Commercial Director and Business Manager with international experience in the tourism, hospitality, and travel tech sectors. I have a strong background in B2B and B2C sales, team leadership, and CRM implementation. I am a results-driven professional focused on process structuring and commercial growth across global markets.
Kompetenzen
Leo L
offline •
Durchschnittliche Antwortzeit: 1 Stunde
Meine Dienstleistungen
Customer Success
I will manage your b2b customer success and CRM in spanish, english and portuguese
Allgemeine Unterstützung
I will be your trilingual virtual assistant for inbox, meetings, calls and CRM tasks
Arbeitserfahrung
Commercial Director
Travel • Vollzeit
Aug 2025 - Apr 2026 • 8 mos
• Travel Tech / B2B Tourism Platform • Led commercial operations across both companies during a transition and platform structuring phase. • Managed and supported the commercial team, coordinating sales activities, client follow-up and pipeline priorities. • Participated in the implementation, structuring and optimization of a new B2B platform. • Managed relationships and negotiations with international suppliers and strategic partners. • Prospected new clients, generated leads and supported onboarding processes. • Prepared quotations, negotiated commercial conditions and followed up on sales opportunities. • Provided customer service and commercial support to national and international clients. • Managed CRM records, sales pipeline tracking and retention activities. • Represented the company in international commercial initiatives, including the Mexico Sales Mission.
Marriott International
Vollzeit • 2 yrs 4 mos
Senior Elite Associate
Oct 2023 - Apr 2025 • 1 yr 6 mos
Provided personalized service and support for VIP and elite clients. Managed complex cases and problem resolution, acting as an escalation point (manager on duty). Applied proactive sales techniques to maximize revenue and provided multilingual support in English and Spanish. Collaborated directly with hotels and stakeholders to ensure service excellence.
Loyalty & Care Coordinator
Dec 2022 - Oct 2023 • 10 mos
Provided customer support for international clients throughout the entire travel journey. Handled reservation processing and customer loyalty support for B2C and B2B clients. Maintained active communication with partners and internal departments to ensure agile problem resolution and service quality.
