Jumana M

HRIS Specialist at GMG (Dubai)

Aug 2024 - Feb 2025 • 6 mos

• Supported enterprise HR systems for a large GCC employee population, ensuring compliance with global HR and payroll standards. • Executed HRIS change requests, enhancements, and testing, maintaining system stability and minimizing business disruption. • Performed high-volume and complex data uploads, validations, and corrections to maintain data integrity across SAP SuccessFactors and SAP S/4HANA. • Managed administrative tasks related to employee time accounts in SAP SuccessFactors, including time recording, absence tracking, manual adjustment and ensuring data accuracy across HR records. • Contributed to payroll input validation, reducing payroll discrepancies and ensuring timely payroll processing. • Monitored error reports and conducted root-cause analysis, supporting faster resolution and improved data quality. • Developed and updated SOPs and user documentation, strengthening first-level support readiness. • Acted as a liaison between HR, Payroll, and IT teams to ensure seamless integration between SuccessFactors and S/4HANA.

HRIS Project Implementation Consultant at Affluent Software Innovations Pte Ltd - Singapore (Remote)

Apr 2023 - Feb 2024 • 10 mos

• Supported SAP HCM and SuccessFactors implementations across multiple clients, from requirements gathering through post-go-live support. • Led business requirement analysis, translating HR and payroll needs into functional specifications and system designs. • Designed and executed UAT and integration testing, identifying defects early and ensuring smooth system adoption. • Developed FSDs, test plans, test scripts, UAT reports, SOPs, and user guides, enabling consistent delivery and long-term system support. • Supported project governance activities, including delivery plans and documentation, in collaboration with the Project Manager. • Conducted end-user training sessions, improving user confidence and reducing post-go-live tickets.