
Julie H
Associate Director, eCommerce
Kompetenzen

Meine Dienstleistungen


Portfolio
Arbeitserfahrung
Associate Director, eCommerce
Cupid Intimates • Vollzeit
Jan 2022 - Present • 4 yrs 4 mos
Directed end-to-end digital commerce strategy across DTC, Amazon, and omnichannel retail partners, driving profitability and expanding total digital sales penetration. • Led DTC site replatforming to Shopify, driving +60% YoY revenue growth, +17% lift in conversion, +51% traffic increase, expanded to international markets, and accelerated new customer acquisition. • Partnered with digital marketing agency to refine and scale PPC marketing performance on Google Ads and Meta Ads, accelerating new customer acquisition. • Led and optimized additional digital strategies such as Criteo, Walmart Connect, SEO, BazaarVoice, influencer marketing, and UGC acquisition. • Built and scaled CRM database and lifecycle marketing programs in Klaviyo to deepen customer engagement and retention. • Managed team of three direct reports that oversaw site product setup, digital asset management, web customer service, and Amazon account management. • Established merchandising and inventory strategy for company’s retail site and marketplace accounts and drove new style and category expansions. • Designed digital assets for portfolio of brands that were utilized on website, social media, emails, and retail partners’ websites.
Digital Merchandising Manager
CaaStle • Vollzeit
Feb 2017 - May 2022 • 5 yrs 3 mos
• Guided company from startup with 1 subscription brand site to 20 individual subscription rental service sites. • Owned and executed site merchandising strategies for each of the individual subscription sites. • Managed and developed team of Associate Site Merchandisers. • Planned and executed navigation, assortment on site, product arrangement, editorial collection and email curation, data-based collection building, seasonal site updates, and enhancement implementation for each site. • Managed and analyzed KPIs to drive key team conversations by identifying key trends and opportunities for the sites and assortments. • Provided recommendations and aided in executions of new site implementations.
Manager, Digital Commerce & Strategy
Michael Kors • Vollzeit
May 2021 - Jan 2022 • 8 mos
• Drove a seamless omnichannel experience by implementing parallel merchandising strategies for desktop, mobile, app, and retail experiences across three countries’ ecommerce sites with annual sales totaling over $1B. • Led and mentored a team of seven at varying levels of experience. • Drove KPIs such as conversion, AOV, UPT, and bounce rate through continuous improvement of site navigation, customer journey, and presentation of product. • Influenced category assortments by analyzing product performance, customer feedback, consumer trends, and competitive landscape to design and buying partners. • Partnered with marketing and creative to communicate big ideas, key investments, strategies, and special needs for seasonal updates to the site as well as promotional events.