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Jotham J
@jotham4o
Technical Support Specialist, Customer Support, Software Engineer
Ruanda
Englisch, Kinyarwanda
Über mich
Reliable technical & customer support specialist with 3 years of experience (CCI Rwanda, Air Canada support). Software engineering student skilled in Java, C++, SQL, and JavaScript. Fluent in English and French. I deliver clear communication, fast turnaround, and careful attention to detail.
Kompetenzen
Jotham J
offline •
Durchschnittliche Antwortzeit: 1 Stunde
Meine Dienstleistungen
Kundensupport
I will provide professional english customer support
Fehlerbehebung
I will fix bugs and debug your software
Arbeitserfahrung
Customer Support Representative
CCI
Mar 2025 - Oct 2025 • 7 mos
• Provided technical and customer support for clients across multiple digital platforms, resolving issues efficiently under time pressure. • Collaborated with cross-functional teams to improve customer experience and system usability. • Built strong attention to detail and adaptability working in a fast-paced, remote-ready environment.
Customer Support Representative
Air Canada
Nov 2023 - Feb 2025 • 1 yr 3 mos
• Delivered technical and customer support across digital platforms in a fast-paced, multicultural, remote environment. • Helped users navigate complex systems safely, developing strong problem-solving and troubleshooting skills. • Strengthened documentation and collaboration practices while working across distributed teams.
