Joseph B.

Senior Network Engineer

Apogee

Jan 2021 - Present • 5 yrs 4 mos

Trusted as primary escalation engineer during off-hours and weekends to support and maintain a large-scale network infrastructure spanning roughly 200 sites across the United States, serving colleges, universities, and residential environments with an estimated user base exceeding 1 million without direct oversight Lead incident response and troubleshooting efforts for network outages, including ISP failures, BGP routing issues, DNS outages, wireless connectivity problems, and latency/packet loss events Diagnose and resolve complex routing issues such as BGP advertisement failures, routing loops, and ISP peering problems, coordinating directly with external providers to restore service Administer and troubleshoot firewall environments including Cisco FMC, Fortinet, and SonicWall, ensuring secure and reliable network operations Manage and support enterprise wireless environments using Cisco and Aruba wireless controllers, including SSID configuration and wireless performance troubleshooting Utilize tools such as SolarWinds and ServiceNow to monitor network health, manage incidents, and prioritize response based on impact and severity Coordinate and execute maintenance windows across multiple sites, ensuring minimal disruption to critical services Contribute to network design and resiliency improvements, including redundancy validation and failover testing for high-priority sites Played a key role in infrastructure modernization by assisting in the migration of network services from bare metal to VMware-based virtualized environments, improving stability and reducing downtime Provide critical support for environments where outages directly impact universities and teaching hospitals, with potential to disrupt education and essential services

Senior Network Engineer

Verizon

Jan 2019 - Jan 2020 • 1 yr

Served as Tier 3 escalation point for enterprise customers, resolving complex network outages across large-scale WAN environments Led real-time troubleshooting during high-impact outages, restoring service under strict SLA requirements Assisted in the design, implementation, and configuration of global enterprise networks

Senior Network Engineer

Cisco

Jan 2018 - Jan 2019 • 1 yr

Managed and supported Cisco ACI data center environments for global customers Led incident response during customer-impacting outages, identifying root causes and implementing long-term solutions Collaborated with engineering teams to upgrade, expand, and optimize data center network environments