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John Carlo M
@johnm0813
ECommerce Operations and Logistics Specialist
Philippinen
Englisch
Über mich
"Hi! I’m an E-Commerce Logistics & Last-Mile Support Specialist with hands-on experience handling courier tracking, delivery exceptions, and shipment audits. I help online store owners fix delivery bottlenecks, track missing packages, and manage logistics data. I offer 100% non-voice, back-office support through emails, spreadsheets, and carrier dashboards to keep your shipping operations running smoothly."
Kompetenzen
John Carlo M
offline •
Meine Dienstleistungen
Messaging & E-Mail-Versand
I will provide ecommerce back office support and order tracking
Arbeitserfahrung
E-Commerce Logistics & Last-Mile Support Specialist
Concentrix
Oct 2019 - Present • 6 yrs 11 mos
Promoted through multiple specialized roles within a major global BPO handling top-tier international e-commerce networks.Logistics & Courier Operations (DRX): Currently managing real-time last-mile logistics, auditing courier delivery failure codes, and resolving routing exceptions for delivery fleets.Seller Management: Managed merchant accounts, optimized store operations, handled high-level vendor disputes, and verified order fulfillments.E-Commerce Chat Support: Provided rapid, professional text-based customer service, managed live order modifications, and resolved account issues with high satisfaction scores.Tools Used: Advanced Excel/Google Sheets, E-Commerce Admin Dashboards, Transport Management Systems (TMS), and Customer Ticketing Software.
