j
john_rickson

John R

@john_rickson

Call Center Expert

Nigeria
Englisch, Deutsch
Einige Informationen werden in englischer Sprache angezeigt.
Über mich
Am a professional Call Center Expert with proven experience in inbound and outbound calls, customer support, telemarketing, lead generation, CRM management, and complaint resolution. Skilled in handling high call volumes, improving customer satisfaction, upselling, cold calling, and data entry. Strong communication, problem-solving, and multitasking abilities with a track record of meeting KPIs, boosting retention, and delivering excellent customer experience across diverse industries.... Mehr lesen

Kompetenzen

j
john_rickson
John R
offline • 
Durchschnittliche Antwortzeit: 32 Stunden

Meine Dienstleistungen

VoIP und Telefonie
I will set up twilio flex call center, twilio IVR, SMS, voice, and CRM integrati
Ab50 $ / ProjektWeitere Details
VoIP und Telefonie
I will set up sip trunk, voip calling, pbx, and IP phone system
Ab40 $ / ProjektWeitere Details

Portfolio

Arbeitserfahrung

web.dev

VoIP System Specialist & Call Management Dashboard Developer

web.dev • Vollzeit

Jan 2022 - Present • 4 yrs 4 mos

I design, develop, and manage VoIP communication systems and call management dashboards for businesses. My work focuses on creating efficient and user-friendly solutions using 3CX and similar technologies. I have experience in setting up SIP systems, configuring call routing, managing user roles, and integrating communication tools into business workflows. I also build custom dashboards that allow companies to monitor calls, manage contacts, and improve team collaboration. Additionally, I provide troubleshooting, system optimization, and ongoing support to ensure smooth and reliable communication for businesses and call centers.