I will provide remote IT support and tech troubleshooting

Struggling with a tech issue and need clear, patient help? I'm an IT support professional with 4 years of experience in enterprise service desk operations, including 2+ years as Acting Team Lead for a 20-person team.

I've resolved 5,000+ IT tickets using ServiceNow, and I'm experienced with Microsoft 365 (Exchange, Teams, OneDrive, SharePoint), Active Directory, Windows/macOS troubleshooting, and networking basics like Wi-Fi, VPN, and connectivity issues.

I specialize in explaining things step-by-step, especially if you're not very tech-savvy no jargon, just clear guidance while I screen-share and walk you through the fix at your own pace.

What I can help with:

• Troubleshooting slow or malfunctioning devices
• Email and account setup or issues
• Wi-Fi and network connectivity problems
• Software installation and configuration
• Google Drive / cloud storage setup and help
• General tech questions and guidance

Whether it's a one-time fix or you need a reliable go-to for ongoing tech support, I'm here to help clearly, patiently, and reliably.