
Joab
I provide solutions that brings more sales and reduces leaks
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CRM Implementation & Workflow Automation Specialist
Upwork • Freiberufler
Oct 2024 - Present • 1 yr 10 mos
I help businesses streamline operations by implementing, customizing, and automating CRM platforms for service based businesses, agencies, consultants, and growing teams. My expertise includes designing scalable CRM systems, automating client onboarding, creating sales pipelines, and integrating third-party applications to eliminate manual tasks and improve business efficiency. Key Responsibilities & Achievements: • Implemented and customized Dubsado, HoneyBook, SuiteDash, HubSpot, GoHighLevel, Zoho CRM, Salesforce, and Pipedrive. • Built automated client onboarding workflows including proposals, contracts, invoices, questionnaires, appointment scheduling, and client portals. • Configured sales pipelines, lead management systems, opportunity stages, task automation, and follow-up workflows. • Integrated CRMs with Zapier, Make.com, Google Workspace, Microsoft 365, Stripe, Calendly, Slack, Twilio, QuickBooks, Shopify, WooCommerce, and custom APIs. • Performed CRM migration, data import, field mapping, database cleanup, deduplication, and workflow optimization. • Created custom dashboards, reporting systems, and automation strategies that reduced manual work and improved team productivity. • Delivered tailored CRM solutions for agencies, consultants, photographers, coaches, real estate professionals, healthcare providers, and e-commerce businesses. Skills i provided CRM Implementation Workflow Automation Dubsado HoneyBook SuiteDash HubSpot CRM GoHighLevel Salesforce CRM Zoho CRM Pipedrive Zapier Make.com API Integration Business Process Automation Client Onboarding CRM Migration