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Jessica Diaz
@jessica2710
Design is destiny in my hand and your satisfaction is my achievement
Bangladesch
Englisch
Über mich
Detail-oriented professional with 4+ years of experience in HR & admin support, customer service, and cold calling. I specialize in data entry and CRM management using GoHighLevel (GHL) and Deal Machine including lead organization, texting campaigns, and appointment booking.
Experienced with inbound/outbound calls, international clients, and accurate CRM record-keeping, including call centre work at Genex Infosys resolving customer queries. Currently completing a BBA in Sales and Marketing.
Let's work together to keep your data clean and your pipeline moving.
Kompetenzen
Jessica Diaz
offline •
Durchschnittliche Antwortzeit: 1 Stunde
Meine Dienstleistungen
Datenerfassung
I will do data entry and lead management
Datenbereinigung
I will do accurate data entry in excel and google sheets
Arbeitserfahrung
Data entry
Upwork • Vollzeit
Nov 2025 - Present • 10 mos
Conducted outbound cold calls to U.S. homeowners using assigned lead lists to generate real estate leads Presented real estate services professionally and qualified potential sellers/buyers based on set criteria Scheduled and confirmed appointments for real estate agents and acquisition teams Maintained accurate and up-to-date interaction records in CRM systems Followed approved scripts, compliance guidelines, and call quality standards to consistently meet daily targets
HR & Administration Executive
cheeryb • Vollzeit
Apr 2023 - Oct 2025 • 2 yrs 6 mos
Managed end-to-end HR operations including onboarding, attendance tracking, leave management, and employee records for 35+ staff • Entered, updated, and verified employee and client data in digital systems ensuring 99% accuracy and completeness • Handled daily administrative tasks including internal coordination and smooth office operations • Prepared and maintained documentation, reports, and compliance records for management review • Updated CRM and internal records regularly, ensuring accurate reporting and data consistency • Identified and approached potential clients, contributing to sales pipeline growth
Customer Service Associate
Genex Infosys Limited • Vollzeit
Mar 2021 - Mar 2023 • 2 yrs
Handled 80–100 inbound customer calls daily for Grameenphone services and inquiries • Provided accurate information on products, packages, billing, and service issues • Resolved customer complaints efficiently while maintaining high service quality standards • Logged customer interactions and updates in CRM systems following company policies and scripts • Maintained high customer satisfaction through professional communication and issue escalation when required
