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Jenn R
@jenn_forge_hr
HR Operations, SOPs and Compliance
Vereinigte Staaten
Englisch
Über mich
I help growing companies turn scattered HR practices and undocumented processes into clear systems teams can follow. I create HR assessments, handbooks, policies, SOPs, onboarding workflows, performance documentation, and training resources.
I have developed more than 100 policies and SOPs, supported 50 percent workforce growth, and built complete hiring and onboarding systems. My experience spans technology, construction trades, field service, telecommunications, healthcare, and growing businesses. I hold a Juris Master focused on contracts, compliance, and risk mitigation.
Kompetenzen
Jenn R
offline •
Meine Dienstleistungen
Technische Texte
I will create clear sops and operational process documentation
Portfolio
Arbeitserfahrung
Founder and Fractional HR Director
Freelance • Freiberufler
Jul 2025 - Present • 1 yr 2 mos
I provide fractional HR leadership, people operations support, compliance guidance, and operational systems for growing businesses. My work includes HR assessments, employee handbooks, policies, SOPs, recruitment processes, onboarding workflows, performance documentation, role structures, training resources, and process improvement. I have supported 100 percent workforce growth, developed complete hiring and onboarding systems, and built HR automations that improve candidate review, communication, documentation, and accountability. My client experience includes technology, digital marketing, healthcare, construction trades, telecommunications, and field service organizations.
Director of Operations
Unknown Group • Vollzeit
Apr 2022 - Apr 2026 • 4 yrs
Led operations for a broadband infrastructure and service provider with tower construction, tower maintenance, field teams, customer operations, safety requirements, vendors, and technology systems. Built operational infrastructure from the ground up and developed more than 50 policies and SOPs covering customer service, field coordination, billing, escalations, safety, compliance, equipment, and daily workflows. Supported employee hiring, onboarding, training, performance expectations, and role accountability. Coordinated operations across more than 15 tower sites and 15 vendors, trained more than 10 customer service representatives, and supported compliance and reporting connected to more than $10 million in state technology grant funding. Served as the company safety and compliance officer and maintained tower climbing and rigging certifications.
Strategic Partnerships Manager
None • Vollzeit
Oct 2018 - Feb 2022 • 3 yrs 4 mos
Supported organizational growth, strategic partnerships, funding development, compliance, and long term sustainability for a nonprofit serving veterans through service dog training and mental health support. Helped the organization achieve approximately 100 percent annual growth for four consecutive years. Secured more than $100,000 in private grant funding, supported more than $4 million in federal funding over three years, and assisted with approximately $1 million in state funding. Developed grant proposals, organizational narratives, supporting documentation, program materials, and funding readiness resources. Helped secure a 10 acre property for organizational expansion and served as Board Secretary and a voting board member, supporting governance, documentation, strategic planning, and accountability.
