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I will set up incident management and production support for your team
Delivering what holds up in production
With 16 years in IT, I’ve seen technology from every side: application support, production operations, SRE, and now delivery management. I know what breaks in production, so I plan delivery to avoid i...
Über diesen Service
Is your team firefighting outages with no clear process? Ill fix that.
With 16 years across application support, production operations and SRE, Ive handled the incidents, the late-night escalations and the post-mortems. Now I help teams build the process that stops the same failures from repeating.
What you get:
- Incident workflow: severity levels, escalation paths, on-call roles
- Runbooks and SOPs for your most common failures
- Post-incident review template and RCA guidance
- Monitoring and alerting recommendations
- Incident metrics and reporting outline
Ideal for startups and small to mid-size teams without a dedicated operations function. Comfortable with Jira, ServiceNow, PagerDuty and Confluence.
Message me before ordering with a short description of your setup, and Ill recommend the right package.
FAQ
Do you work with my existing tools?
Yes, I adapt the process to what you already use.
Can you join live incidents?
This gig covers process setup. Ongoing support can be quoted separately.
Is this suitable for a small team?
Yes, it’s designed for teams of 3 to 50.
