
Jason M
CRM Solution Experts
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Chatbot & DM Automation Specialist
Automat-IT • Freiberufler
Apr 2026 - Present • 3 mos
I run my own freelance automation studio, helping brands turn social media engagement into leads, bookings, and sales using ManyChat and other chat tools. I design end‑to‑end DM funnels for Instagram, Facebook, and WhatsApp - from welcome flows and keyword triggers to advanced branching, tags, and custom fields. My work includes building flows that answer FAQs, capture emails and phone numbers, qualify leads, and route hot prospects directly to sales teams or booking links. I regularly connect automations with CRM, email marketing, and payment platforms so conversations don’t stop in the inbox. I collaborate with clients to map their ideal customer journey, then translate it into clear, high‑performing automations that reduce response time, save manual work, and increase conversions. This role has given me hands‑on experience across niches like coaches, e‑commerce, local services, and info products. Skills: ManyChat, Chatbot Design, Automation Strategy, Lead Generation, Funnel Building, Instagram DM Automation, Facebook Messenger Automation