j
janine_ox

Janine O

@janine_ox

Customer Support and Back Office Assistant

Katar
Englisch, Tagalog
Einige Informationen werden in englischer Sprache angezeigt.
Über mich
I am a detail-oriented Customer Support and Back Office Assistant with experience in order processing, workflow coordination, and customer inquiry management. I am skilled in WordPress and AppSheet for order management and administrative operations. I am experienced in handling high volumes of customer requests while maintaining accuracy and efficiency.... Mehr lesen

Kompetenzen

j
janine_ox
Janine O
offline • 
Durchschnittliche Antwortzeit: 1 Stunde

Meine Dienstleistungen

Allgemeine Unterstützung
I will be your virtual assistant for admin tasks
Ab5 $ / ProjektWeitere Details

Portfolio

Arbeitserfahrung

Customer service chat support

Mayfair Trading and Contracting • Vollzeit

Sep 2023 - Mar 2026 • 2 yrs 6 mos

Handling customer inquiries Managing orders via Wordpress and processing via Appsheet

Back Office Assistant

Ruby Information Technology Solutions • Vollzeit

Dec 2020 - Sep 2023 • 2 yrs 9 mos

Managed daily administrative and back-office operations to support customer service and sales teams • Handled customer data entry, updates, and verification in internal systems • Assisted in processing service requests, activations, and cancellations • Coordinated with technical teams to resolve customer issues efficiently • Monitored and responded to customer inquiries via email and internal systems • Maintained accurate records of customer accounts and transactions • Prepared reports and tracked service performance metrics • Ensured all documents and files were properly organized and updated • Supported CRM system updates and maintained data accuracy