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EMMANUEL
@james_lukman
AI Automation, CRM and Workflow Systems for Growing Businesses
Kolumbien
Englisch, Spanisch, Deutsch, Französisch
Über mich
Hi Valued Buyers, I’m Emmanuel, a digital automation specialist helping businesses build smarter systems that save time, improve customer service, and keep operations organized. I set up AI agents, chatbots, workflow automation, CRM integrations, customer support systems, and business process solutions for eCommerce, SaaS, healthcare, real estate, professional services, education, and service-based companies. I focus on practical setups, clean workflows, reliable integrations, and solutions built around each business’s actual needs.
Kompetenzen
EMMANUEL
offline •
Durchschnittliche Antwortzeit: 1 Stunde
Meine Dienstleistungen
CRM-Management
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Automatisierungen und Agenten
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Portfolio
Arbeitserfahrung
Business Workflow Automation Specialist
Business • Freiberufler
Sep 2026 - Present • 1 mo
Designed and configured automated workflows for businesses looking to reduce repetitive customer-service and operational tasks. I started by reviewing how inquiries, leads, tickets and customer requests were handled manually, then identified the processes that could be safely automated. I built workflows for customer conversations, lead qualification, ticket routing, notifications, escalation and follow-up. Where necessary, I connected multiple applications and configured the AI system to work alongside human team members. I also performed workflow testing using different customer scenarios to identify failures, improve routing and make sure important requests were transferred to the correct team.
AI Integration Specialist
Freelance & Consulting • Freiberufler
Jun 2026 - Present • 4 mos
Handled AI system integration projects where businesses needed their chatbots or agents connected with existing software. I analyzed the client’s current setup, documented the information flow, identified the required connections, and configured integrations between AI platforms, CRMs, calendars, automation tools and other business applications. I worked with available connectors, APIs and webhooks to move information between systems and automate actions such as lead creation, appointment booking, notifications and follow-up. I also tested individual integrations and complete end-to-end workflows before deployment. This approach helped businesses turn standalone AI tools into connected systems that supported their existing operations.
Chatbot Migration Specialist
Freelance • Freiberufler
Apr 2026 - Present • 6 mos
Helped businesses modernize older rule-based chatbot systems by reviewing existing conversation flows and moving suitable processes into AI-powered conversational workflows. I analyzed existing chatbot logic, identified valuable FAQs and business rules, reorganized conversation paths, and configured AI responses around the company’s actual customer-support requirements. I also worked on lead capture, qualification, knowledge-base content, integrations and human escalation where required. After implementation, I tested the new chatbot against common customer questions and edge cases, refined the conversation experience, and checked that important business processes continued working after the migration.
