Comfort James

A2P 10DLC & SMS Compliance Specialist

HealthCare.gov • Freiberufler

Jun 2026 - Present • 2 mos

I help businesses set up, fix, and successfully register A2P 10DLC SMS campaigns across platforms like Twilio, GoHighLevel, Dialpad, RingCentral, and OpenPhone. My work focuses on ensuring full compliance with The Campaign Registry (TCR) requirements to avoid campaign rejection and messaging delays. Key responsibilities include Brand Registration, Campaign setup, SMS opt-in/opt-out workflow design, privacy policy and terms configuration, and resolving campaign rejection issues. I also assist with improving trust scores and ensuring messaging flows meet carrier standards. Achievements: • Successfully structured and submitted compliant A2P campaigns for multiple clients • Reduced campaign rejection issues by improving compliance documentation • Helped businesses achieve faster approval by aligning messaging workflows with TCR guidelines My goal is to make SMS registration simple, compliant, and approval-ready so businesses can start messaging customers without delays.