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JAHHARRA
@jahharramae_va
I will provide professional customer service and support
Philippinen
Englisch
Über mich
Hi! I’m Jahharra, a customer service professional with 5 years of BPO experience. I’ve handled customer support through phone, chat, and email, including assisting healthcare providers with claims, benefits, eligibility, and other concerns. I’m patient, detail-oriented, and comfortable handling challenging customers while keeping communication professional and friendly. I can also assist with scheduling, data entry, and administrative tasks. I’m reliable, organized, and committed to providing quality support.
Kompetenzen
JAHHARRA
offline •
Durchschnittliche Antwortzeit: 1 Stunde
Meine Dienstleistungen
Kundensupport
I will provide excellent customer support
Arbeitserfahrung
Process Executive
Cognizant • Vollzeit
Jun 2025 - Jun 2026 • 1 yr
• Provided customer and administrative support to healthcare provider offices, assisting with workers’ compensation claims and related inquiries. • Assisted healthcare providers and provider-office staff with claim status, claim-related concerns, and necessary next steps. • Researched account and claim information to help resolve provider inquiries accurately and efficiently. • Communicated with healthcare providers professionally through phone and/or other support channels while maintaining confidentiality and data privacy. • Documented interactions, updated records, and followed established processes and guidelines for healthcare and claims-related requests. • Handled complex and time-sensitive inquiries while maintaining accuracy, professionalism, and a strong focus on provider experience.
Personal Banker
Concentrix • Vollzeit
Dec 2024 - Jul 2025 • 7 mos
- Delivered inbound customer support for personal banking clients, handling checking and savings account inquiries, balance verification, transaction history review, and account status updates. - Assisted clients with lost, stolen, or compromised debit and credit cards by initiating card blocking, fraud prevention measures, and replacement requests. - Verified customer identity using established authentication and KYC procedures to ensure account security and data protection. - Documented customer interactions accurately within CRM and core banking systems while meeting quality assurance, audit, and regulatory standards.
Virtual Assistant / Affiliate Marketing & Social Media Assistant
Upwork • Freiberufler
Nov 2021 - Apr 2024 • 2 yrs 5 mos
• Created and managed LTK (LikeToKnow.It) posts for a client, focusing on fashion, beauty, lifestyle, and retail products. • Researched products across major retail websites including Amazon, Nordstrom, boohoo, ALO, and other online retailers to source product images and relevant information. • Created affiliate links for featured products and incorporated them into LTK posts to support the client’s affiliate marketing strategy. • Designed visually appealing social media content using Canva while following the client’s preferred aesthetic and brand guidelines. • Wrote engaging captions and selected relevant hashtags to improve content discoverability and audience engagement.
