Jaffer M

RTO Control Coordinator HQ

Dec 2025 - Present • 5 mos

Leading teams in real-time operations and training, my role involves enhancing staff performance and operational efficiency through meticulous monitoring and data analysis. I've successfully implemented training programs that resonate with our company culture and have introduced new tools and systems that have streamlined our processes. Collaboration is at the heart of my work, where upskilling agents and continuous feedback loops have become a cornerstone for operational excellence.

RTO Operations Manager

Mar 2025 - Present • 1 yr 2 mos

Leading teams in real-time operations and training, my role involves enhancing staff performance and operational efficiency through meticulous monitoring and data analysis. I've successfully implemented training programs that resonate with our company culture and have introduced new tools and systems that have streamlined our processes. Collaboration is at the heart of my work, where upskilling agents and continuous feedback loops have become a cornerstone for operational excellence.

RTO Trainer

Mar 2022 - Dec 2025 • 3 yrs 9 mos

Induction and training of company values and processes for new team members. Upskilling agents on new processes launched. Retraining: Conducted skills assessments to identify areas where team members may need additional training or support. Developed personalized training plans based on individual needs and learning styles. Conducted post-training evaluations to measure the effectiveness of the training and identify areas for improvement.