j
jacobo_hm

Jacobo H

@jacobo_hm

Virtual Assistant

Kolumbien
Englisch, Spanisch
Einige Informationen werden in englischer Sprache angezeigt.
Über mich
I offer customer support, sales, lead generation, and appointment setting backed by 4+ years in BPO. Experienced in handling high-volume interactions, closing deals, and managing CRM systems like Salesforce. I help improve customer satisfaction, boost conversions, and streamline workflows. Strong in objection handling, data tracking, and back-office support. Reliable, detail-oriented, and focused on delivering results.... Mehr lesen

Kompetenzen

j
jacobo_hm
Jacobo H
offline • 
Durchschnittliche Antwortzeit: 2 Stunden

Meine Dienstleistungen

Customer Success
I will be your multichannel customer support virtual assistant
Ab5 $ / ProjektWeitere Details
Allgemeine Unterstützung
I will do cold calls and appointmet setting for your business
Ab5 $ / ProjektWeitere Details

Arbeitserfahrung

Teleperformance

Operations Supervisor

Teleperformance • Vollzeit

Jun 2022 - Sep 2025 • 3 yrs 3 mos

Oversaw daily operations in high-volume Back Office and Content Moderation environments. Monitored and ensured achievement of KPIs including AHT, SLA, Quality Score, and Productivity. Analyzed performance reports to identify trends, mitigated operational risks in sensitive environments, and acted as a bridge between agents and management.