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Jackie Fong
@jackiefong5
IT Helpdesk Remote Systems Administrator Microsoft 365 Support
China
Englisch, Chinesisch
Über mich
I am an experienced IT Helpdesk & Systems Administrator, offering remote technical support for SMBs. I handle Tier1–Tier3 helpdesk tickets including Microsoft 365, Teams, license & account issues, Windows 10/11 troubleshooting and VM support.
Services include network fixes, Duo MFA setup, endpoint security checks, issue documentation and SOP creation.
I work Beijing Time, available daytime until 22:00 (10 PM Beijing Time), covering US EST working hours. I reply fast, keep clear records and resolve helpdesk tickets independently.
Kompetenzen
Jackie Fong
offline •
Meine Dienstleistungen
Technischer Support
I will provide remote IT helpdesk support and microsoft 365 troubleshooting
Arbeitserfahrung
IT Helpdesk Support / Systems Administrator
China Express • Freiberufler
Apr 2015 - Present • 11 yrs 7 mos
Responsible for end-user helpdesk ticket handling from Tier1 to Tier3. Troubleshoot Windows desktop, Microsoft 365, Teams, user accounts and license problems. Configure network, VPN and Duo MFA, perform endpoint security maintenance. Record fault information, write technical documents and SOP for IT daily operation.
