Sanjeeba Khan

Senior Property Preservation Work Order Specialist

LinkedIn • Freiberufler

Jun 2017 - Present • 9 yrs 4 mos

Process and update U.S. property preservation and REO work orders for residential and commercial properties. Review vendor-submitted documentation, property photographs, field reports, crew notes, completion details, bids, cost estimates (CE), invoices, and client-specific requirements to ensure accurate and timely processing. Handle a wide range of property preservation Workorders, including but not limited to Initial Secure, Initial Services, Deed in Lieu, Conveyance, Vacancy Checks, Inspections, Bid Requests, Special Requests, Grass Recuts, Monthly Marketability, Re-secures, Evictions, Trash-Outs, Maid Services, and related work orders. Prepare, review, and place bids using client instructions, property photographs, field documentation, and available work-order information. Complete cost estimates and prepare bid submissions according to established client procedures. Process invoices and verify that supporting documentation is complete, accurate, and consistent with the work performed. Perform quality-control reviews of work orders, photographs, notes, bids, invoices, and completion documentation before submission. Identify missing, unclear, or inconsistent information and coordinate with vendors, field crews, and clients when clarification or corrections are required. Work independently with client-specific websites, vendor portals, software systems, and work-order management platforms. Adapt quickly to different workflows, formatting standards, preservation guidelines, and submission requirements while managing individual assignments and ongoing batches of work. Maintain strong attention to detail, organized documentation, reliable communication, and timely turnaround. Experienced in supporting U.S.-based property preservation companies remotely and contributing to efficient, accurate, and compliant REO operations.

Vendor Relationship Manager (VRM)

Property Vendors • Freiberufler

Jun 2019 - Apr 2021 • 1 yr 10 mos

Worked with Kaiser Preservation Services as a Vendor Relationship Manager (VRM), using the client-facing name Susan to support clear and effective communication with U.S.-based clients, vendors, and field crews. Served as a liaison between contractors, field crews, vendor management teams, and clients to support the accurate and timely completion of property preservation work orders. Guided vendors and field crews on work-order scope, client requirements, preservation procedures, bid requirements, photo documentation, and completion standards. Reviewed completed work and supporting documentation, followed up on missing information, clarified work-order issues, and helped resolve field-related concerns. Communicated with vendors, contractors, and management teams to maintain workflow efficiency and ensure client requirements and quality standards were consistently followed.

Account Manager

LinkedIn • Vollzeit

Oct 2012 - Jan 2015 • 2 yrs 3 mos

Promoted from Office Executive to Account Manager within approximately one year based on strong performance, reliability, and client support. Managed a team of approximately 10 processors and work-order updaters supporting U.S.-based property preservation companies. Oversaw work-order processing, quality control, client communication, vendor coordination, and adherence to client-specific requirements. Worked directly with approximately 14 U.S. property preservation clients, helping manage daily work-order operations and ensuring assignments were processed accurately and within required deadlines. Reviewed property preservation work orders, photographs, field notes, bids, invoices, and supporting documentation for completeness, accuracy, and compliance with individual client requirements. Guided processors and updaters on work-order procedures, bid and invoice requirements, documentation standards, photo requirements, and client-specific workflows. Communicated with clients, vendors, contractors, and field crews to clarify work-order requirements, resolve issues, obtain missing information, and keep assignments moving toward completion. Performed quality-control reviews and helped identify errors or missing documentation before work orders were submitted to clients. Supported team members with complex or unusual work orders and helped maintain consistent processing quality across multiple client accounts. Recognized as Employee of the Month twice for performance and contribution to the team. This role provided the foundation for my long-term experience in U.S. property preservation, REO work-order processing, vendor coordination, and remote back-office operations.