Emmanuel

CRM & Workflow Automation Specialist

Automatic Data Processing • Freiberufler

Dec 2022 - Present • 3 yrs 6 mos

I specialize in building powerful CRM systems, workflow automations, and business integrations that help companies eliminate manual tasks, streamline operations, and scale faster. Over the years, I have worked with a wide range of platforms and tools to deliver end-to-end automation solutions for clients across different industries including e-commerce, real estate, coaching, agencies, and service-based businesses. CRM & Pipeline Management: Built and configured full CRM systems using GoHighLevel, HubSpot, Pipedrive, Zoho, and HoneyBook. Set up lead capture forms, contact management pipelines, deal tracking, and automated follow-up sequences that improved client conversion rates and reduced response time. Workflow & Integration Automation: Designed and deployed multi-platform integrations using Zapier, Make, Airtable, Google Sheets, Monday.com, ClickUp, Slack, and webhooks. Automated data sync, internal notifications, task assignments, and reporting workflows across tools. Communication & Outreach Automation: Built SMS and email marketing sequences using Twilio, GoHighLevel, and HubSpot. Created drip campaigns, appointment reminders, and lead nurturing flows that kept prospects engaged and reduced churn. WhatsApp Chatbot & E-commerce: Developed WhatsApp chatbot systems for customer support and lead qualification. Integrated Shopify with automation tools to manage orders, abandoned cart recovery, and customer follow-ups. Set up Calendly booking flows and Zendesk support workflows for seamless customer management. Every system I build is designed to sI specialize in building powerful CRM systems, workflow automations, and business integrations that help companies eliminate manual tasks, streamline operations, and scale faster. Over the years, I have worked with a wide range of platforms and tools to deliver end-to-end automation solutions for clients across different industries including e-commerce, real estate, coaching, agencies, and service-based businesses. CRM &

WhatsApp Chatbot Ecommerce Automation Shopify Twilio Calendly

Automat-IT • Freiberufler

Apr 2022 - Present • 4 yrs 2 mos

I build WhatsApp chatbot systems, e-commerce automations, and customer communication workflows that help businesses engage leads, support customers, and manage operations automatically without manual effort every single day. My WhatsApp chatbot builds cover lead qualification, customer support, appointment booking, order tracking, and FAQ automation. I design conversation flows that feel natural and guide users toward the right action whether that is booking a call, making a purchase, or getting support. These chatbots run 24/7 and handle high volumes of inquiries without any human involvement, freeing up the team to focus on higher value work. For e-commerce clients I integrate Shopify with automation platforms to handle the entire post-purchase experience automatically. This includes order confirmation messages, shipping notifications, delivery updates, abandoned cart recovery sequences, and post-purchase follow-up campaigns that drive repeat purchases and increase customer lifetime value. I also set up product review request flows and loyalty program triggers that run automatically based on customer behavior. On the booking and scheduling side I build Calendly flows connected directly to CRM systems so every booked appointment triggers automatic lead capture, confirmation messages, reminder sequences, and post-call follow-ups without any manual work from the business owner or their team. I configure Zendesk support workflows including ticket routing, auto-responses, escalation rules, and customer satisfaction surveys that improve support team efficiency and response time. I also build SMS and email drip campaigns using Twilio and GoHighLevel that nurture leads and retain customers throughout the entire buyer journey from first touch to loyal repeat customer.I build WhatsApp chatbot systems, e-commerce automations, and customer communication workflows that help businesses engage leads, support customers, and manage operations automatically without manual effort ev

Workflow Integration Developer | Zapier Make Airtable Webhook Slack

Technoloy • Freiberufler

Feb 2022 - Present • 4 yrs 4 mos

I build powerful workflow integrations and automation systems that connect your business tools, eliminate manual tasks, and keep your operations running smoothly around the clock. I work with Zapier, Make, Airtable, Google Sheets, Monday.com, ClickUp, Slack, Twilio, webhooks, and APIs to create custom automation solutions tailored to each client's unique business needs. My process starts with a deep audit of the client's existing tech stack to identify bottlenecks, redundant manual tasks, and disconnected tools. From there I design a workflow architecture that ties everything together and automates the repetitive work that drains time and energy from the team every single day. I have built multi-step Zaps and Make scenarios that handle complex logic, conditional branching, and data transformation across multiple platforms simultaneously. I set up automated data sync between tools that have no native integration using webhooks and custom API connections, ensuring that information flows accurately across the entire business system without duplication or error. I also build internal workflow systems including automated task creation, team notifications, approval flows, and progress tracking inside tools like ClickUp, Monday.com, and Slack. These systems improve team accountability, reduce communication gaps, and keep projects moving forward without constant manual follow-up from managers. For data management I connect Google Sheets and Airtable to live business systems so reports update automatically and business owners always have accurate, real-time data at their fingertips. Every automation I build is tested thoroughly, documented clearly, and designed to scale as the business grows without breaking or requiring constant maintenance. I build powerful workflow integrations and automation systems that connect your business tools, eliminate manual tasks, and keep your operations running smoothly around the clock. I work with Zapier, Make, Airtable, Google Sheets, Monda