
Indrajeet
Kompetenzen

Meine Dienstleistungen


Arbeitserfahrung
Associate
Teleperformance • Vollzeit
Jun 2024 - Aug 2026 • 2 yrs 2 mos
1. Professional Summary Results-driven Operations Associate with proven experience working within a global Multinational Corporation (MNC) environment. Expertise spans end-to-end CRM data management, e-commerce backend operations, advanced spreadsheet handling, and database optimization. Trained in corporate-grade BPO standards, strict data privacy protocols, and high-volume data workflows, ensuring seamless business support and accuracy across every project. 2. Core Responsibilities & Technical Workflow CRM & Database Management: Executed high-volume data entry, records cleanup, and profile updates across corporate CRM systems (Salesforce, Zoho, HubSpot, and custom enterprise tools). Performed rigorous data validation and audit checks to remove duplicate records, update contact info, and ensure 100% database integrity. Managed client communication records, lead status updates, and support ticket categorization while maintaining strict data confidentiality. E-Commerce Backend Operations: Managed product catalog listings, including updating SKU codes, pricing tiers, stock availability, and item variations (color, size, model). Handled order processing, shipment tracking updates, and inventory synchronization across e-commerce management dashboards. Formatted product title metadata, category tags, and specification sheets using bulk data import tools and standardized CSV templates. Advanced Data Processing & Reporting: Utilized Microsoft Excel (VLOOKUP/XLOOKUP, Pivot Tables, Data Validation, Conditional Formatting) to organize, clean, and format massive datasets. Converted raw PDF documents, legacy paper records, and unstructured files into structured Word documents and clean Excel sheets. Generated daily, weekly, and monthly activity reports detailing process completion rates and data accuracy metrics. 3. Key Achievements & Performance Metrics Exceeded SLA Expectations: Consistently maintained a 99.8% data accuracy score across thousands of daily data en