Immy

Customer Success Relationship Manager

Agility PR Solutions Canada • Vollzeit

Jun 2025 - Dec 2025 • 6 mos

- Manage end-to-end customer relationships for SaaS clients, overseeing onboarding, adoption, ongoing engagement, and renewals - Act as the primary point of contact for a portfolio of clients, building trusted relationships and ensuring long-term platform value - Partner cross-functionally with Sales, Product, and Support teams to resolve issues, surface product feedback, and improve customer outcomes - Monitor platform usage and engagement data to proactively identify risk, drive adoption, and support retention - Deliver regular client check-ins, performance reviews, and strategic guidance to support customer goals - Operate effectively in a fully remote environment, collaborating across teams and time zones using async communication tools

Senior Customer Success Executive

The Influence Room • Vollzeit

Jan 2024 - Jun 2025 • 1 yr 5 mos

- Owned and managed a portfolio of ~30 client accounts, delivering high-touch customer success across influencer marketing campaigns - Led client onboarding and ongoing account management, ensuring clear alignment between brand objectives and campaign execution - Acted as a strategic partner to clients, advising on influencer selection, campaign structure, and performance optimisation - Coordinated cross-functionally with internal teams and external creators to deliver campaigns on time and to brief - Supported client renewals and long-term relationship growth through consistent communication and measurable results - Built strong, trust-based relationships with major brands including Amazon, Lindt, and Revolution Beauty