Ibtisam Faiq

eBay Account Management & Growth Expert

Systems Limited • Vollzeit

Jan 2024 - Present • 2 yrs 4 mos

As a seasoned Senior eBay Specialist at Systems Limited, I provide end-to-end store management and strategic scaling solutions for high-volume international sellers across the USA, UK, DE, and AU markets. My core expertise lies in mastering the eBay Cassini Search Algorithm, ensuring that every product achieves maximum organic visibility and outranks competitors through white-hat SEO techniques. I specialize in Advanced Listing Optimization, where I craft SEO-rich, high-conversion titles and bullet points using high-intent keywords identified through premium tools like Zik Analytics, Terapeak, and Google Keyword Planner. My Core Professional Expertise Includes: Strategic Account Growth: Proven track record of scaling eBay stores from zero to $10k+ monthly revenue within short timeframes by identifying "Blue Ocean" products and untapped niche opportunities. Advertising & Marketing: Expert management of Promoted Listings (Standard & Advanced), focusing on driving high-quality targeted traffic while maintaining a strictly low Ad Fee (ACOS) and high ROAS. Account Health & Compliance: Highly proficient in maintaining Top-Rated Seller (TRS) status. I proactively manage account health metrics, resolve "Item Not as Described" cases, handle complex return requests, and appeal unfair defects to keep the account in the "Above Standard" or "Top-Rated" bracket. Inventory & Automation: Extensive experience with high-end automation and sourcing tools such as AutoDS, DSM Tool, WebInterpret, and Kaldrop for seamless international expansion and stock synchronization. Conversion Rate Optimization (CRO): I go beyond basic listings by implementing high-quality A+ Content, mobile-responsive HTML templates, and professional multi-angle image editing that builds buyer trust. Market Analysis: Conducting real-time competitor analysis and implementing dynamic strategic pricing models to ensure maximum buy-box win probability. Customer Relationship Management: Expert in handling buyer

E-commerce SEO & Multi-Channel Specialist

Devsinc • Vollzeit

Dec 2021 - Nov 2023 • 1 yr 11 mos

During my tenure at Devsinc, I functioned as a dedicated E-commerce Specialist focusing on marketplace synergy and search engine dominance. I specialized in bridging the gap between eBay, Amazon, and Shopify operations to create a unified brand presence. My primary responsibility was Keyword Engineering and Catalog Management, where I personally optimized over 5,000+ SKUs for highly competitive international markets, including the UK, USA, Germany (DE), and Australia (AU). I mastered the art of Competitor Intelligence, utilizing data-driven insights and premium analytics to outperform market rivals and capture a larger market share. Key Achievements & Technical Responsibilities: Advanced SEO Infrastructure: I implemented sophisticated SEO strategies that involved deep-level optimization of backend attributes, item specifics, and precise category mapping—all of which are critical for securing first-page rankings on both the eBay search engine (Cassini) and Google Shopping. Multi-Platform Synchronization: I was instrumental in managing real-time inventory synchronization across multiple platforms using centralized tools. This proactive approach prevented "Out of Stock" strikes, minimized order cancellations, and ensured the maintenance of a high seller rating and account health. Strategic Brand Elevating: I led the successful transition for several premium brands into the eBay Refurbished and Authenticity Guarantee programs. This initiative significantly boosted buyer trust, reduced return rates, and accelerated sales velocity by over 40%. Mobile-Responsive Design: My role included designing and coding compelling, custom HTML description templates. These templates were fully mobile-responsive and strictly compliant with eBay’s latest active content policies, ensuring a seamless shopping experience on all devices. Performance Analytics: I utilized advanced reporting tools to monitor daily sales trends, traffic patterns, and conversion rates. By identifying underp

Junior E-commerce VA & Sourcing Specialist

Avenue Nine • Vollzeit

Dec 2020 - Nov 2021 • 11 mos

Starting my career at Avenue Nine allowed me to master the core mechanics of E-commerce and eBay's ecosystem from the ground up. I functioned as the backbone of daily operations, focusing on high-efficiency data management and product lifecycle. Key Learning & Contributions: Winning Product Sourcing: Developed a keen eye for identifying "hot-selling" items by analyzing market trends on Amazon, Walmart, and AliExpress. Data Precision: Mastered manual and bulk listing techniques, ensuring 100% accuracy in titles, descriptions, and technical specifications. Policy Compliance Expert: Deeply studied eBay Policy to avoid VERO (Verified Rights Owner) violations and ensure all dropshipping models were safe. Logistics Coordination: Managed daily order fulfillment, tracked shipments, and maintained a 99% on-time delivery rate. Graphic Optimization: Used basic photo editing tools to create clean, high-impact product thumbnails that stand out in crowded search results. Conflict Resolution: Handled initial buyer queries and provided professional support to maintain positive store feedback. This role taught me that attention to detail—from the perfect 80-character title to the smallest item specific—is what separates a successful seller from the rest.