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iamme57

Mtendere W

@iamme57

Systems Engineer

Vereinigte Staaten
Englisch, Chichewa .
Einige Informationen werden in englischer Sprache angezeigt.
Über mich
I’m a Systems Engineer with 3+ years of experience providing fast, reliable IT support for individuals and businesses. I specialize in fixing slow PCs, troubleshooting software and network issues, and optimizing Windows systems for peak performance. Skilled in Microsoft 365, Intune, and remote support tools, I handle everything from malware removal to connectivity issues (WiFi, DNS, VPN). If your system isn’t working right, I’ll diagnose and fix it quickly and professionally.... Mehr lesen

Kompetenzen

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iamme57
Mtendere W
offline • 
Durchschnittliche Antwortzeit: 3 Stunden

Meine Dienstleistungen

Technischer Support
I will clean, speed up and optimize your windows PC for maximum performance
Ab25 $ / ProjektWeitere Details

Arbeitserfahrung

Systems Engineer I

T • Vollzeit

Feb 2025 - Present • 1 yr 3 mos

• Diagnose and troubleshoot WAN/LAN connectivity problems, workstation failures, and software issues. • Use RMM platforms (NinjaOne, Immy.bot, Halo PSA) to monitor systems, respond to alerts, deploy scripts, and perform proactive maintenance. • Install, configure, and maintain network services and client systems in multiple customer environments. • Build and deploy laptops and desktops using company-standard configurations and applications. • Maintain accurate system and network documentation to streamline troubleshooting and ensure compliance. • Work with vendors on behalf of clients to escalate issues, coordinate repairs, and manage service delivery. • Support infrastructure maintenance windows, emergency outages, and break/fix requests. • Ensure SLA performance and client satisfaction targets are consistently met.