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Huzaifa S
@huzaifa_khan14
Pakistan
Englisch, Urdu
Über mich
With over five years of experience as a Customer Service Representative/Chat support agent and two years as a virtual assistant, I have been engaged in essential customer service and VA tasks such as:
☑️ Customer satisfaction
☑️Technical troubleshooting
☑️Perfect communication
☑️60 words per minute typing speed
☑️40+ hours availability
☑️Can work in any time zone
My organized nature and personable attitude are my most admired traits. I certainly can perform well under pressure and is very keen on details.
Kompetenzen
Huzaifa S
offline •
Meine Dienstleistungen
Kundensupport
I will provide professional customer support via email and live chat
Arbeitserfahrung
CSR
TruckinLink
Apr 2024 - Apr 2026 • 2 yrs
Operating in a fast-paced logistics and transportation environment, I managed critical internal and external communication lines between truck drivers, freight brokers, and shipping clients. I was responsible for providing dedicated, high-alert chat and email updates regarding freight status, immediate delivery delays, and route modifications. This position required heavy multitasking across specialized logistics tracking portals and internal team channels, where I resolved critical dispatch issues on the spot and remained cool under intense pressure to minimize operational downtime and protect vital client relationships.
CSR
Foodpanda
May 2023 - Apr 2024 • 11 mos
In this role, I provided high-volume, real-time chat and email support for a major on-demand food delivery platform, successfully managing complex, fast-paced interactions between hungry customers, delivery riders, and restaurant partners. My daily responsibilities centered around tracking live orders and resolving delivery delays quickly to maintain exceptionally low response times. I routinely managed real-time logistics conflicts, processing order cancellations, missing items, and instant refunds on internal CRM dashboards while de-escalating conversations with frustrated or angry users using deep empathy, patience, and a professional tone.
Customer Support Representative
Western Union
Jan 2020 - Feb 2023 • 3 yrs 1 mo
Working within a global financial services and money transfer network, I handled secure and highly professional customer inquiries with a focus on absolute confidentiality, compliance, and accuracy. I regularly assisted international clients with tracking money transfers, verifying transaction statuses, and solving complex account security queries. Additionally, I guided non-technical users step-by-step through digital portal troubleshooting and application errors, strictly adhering to data privacy protocols while delivering warm, clear, and humanized English support to maintain a premium customer experience.
