Hong Tao

Logistics Manager

Alibaba • Vollzeit

Jan 2019 - Mar 2024 • 5 yrs 2 mos

1.Business Performance & Operations Owned the overall operation and key performance of the food-delivery business, accountable for core KPI including total cost, delivery timeliness, and market share. Developed standardized SOP: built a project analysis framework, defined cost- and quality-related metrics, monitored progress, and drove issues to closed-loop resolution. Produced monthly, quarterly, and annual data reports; analyzed results and proposed operational improvements. 2.Channel Partner Management Set standardized business processes for channel partners; monitored operational data, remediated underperforming (tail-end) agents, and established effective communication mechanisms. Coordinated and resolved after-sales issues such as customer complaints, delivery delays, and out-of-stock incidents. Analyzed financial and operational data and negotiated with agents to achieve cost-reduction targets. 3.Key Account & Client Relationship Management. Maintained daily communication and built feedback mechanisms with key-account teams, including Xuji Seafood and Cha Yan Yue Se. Responded to merchant needs, proposed tailored logistics and delivery solutions, and led their implementation. 4.Team Management Managed frontline staff (e.g., delivery station managers) across hiring, development, and retention; led a team of 20+ at peak. Oversaw rider operations: built the rider compensation and operations-management systems; broke down, executed, and controlled targets; designed rider-tiering and differentiated operating strategies that continuously improved delivery quality and rider retention. 5.Cross-functional Collaboration Integrated resources and worked with Marketing, KA, and New Retail teams on key-merchant development, revenue growth, account maintenance, and greenfield (new-market) projects. Collected competitive intelligence (e.g., Meituan, Douyin) and published regular analysis reports.