Moses

AI Call Automation Specialist

Aug 2024 - Present • 2 yrs 1 mo

I build AI-powered call and conversational automation workflows that connect voice or conversational AI with CRM, customer-service, and communication platforms. My work includes Amazon Cognigy, Yellow.ai, Twilio, Salesforce, Zendesk, and ServiceNow. I create structured conversation flows, call-handling logic, routing processes, customer information capture, CRM interactions, notifications, and support workflows based on the requirements of the business process. I also work on connecting communication systems with business applications so relevant information can be transferred between platforms. Depending on the project, workflows can involve triggers, conversation conditions, routing rules, API connections, webhooks, CRM updates, customer records, notifications, and escalation processes. My focus is on building practical AI call workflows that can support customer communication, sales processes, appointment requests, information collection, and service operations while keeping the underlying business systems connected.

AI Sales & CRM Workflow Specialist

Mar 2024 - Present • 2 yrs 6 mos

I develop AI-assisted sales and CRM workflows that connect lead-generation platforms, prospect data, communication systems, and customer relationship management software. My work covers Clay, Apollo, 6sense, HubSpot, Salesforce, Pipedrive, Twilio, Slack, Zapier, and Make. I build workflows for collecting prospect information, enriching lead records, routing leads, updating CRM fields, assigning sales activities, triggering notifications, and moving prospects through defined pipeline stages. I can also connect communication platforms with CRM systems so that important customer interactions can be associated with the appropriate records and sales processes. My automation work can include triggers, actions, conditions, filters, data mapping, webhooks, API connections, scheduled tasks, and multi-step workflows. I focus on building practical sales systems where prospecting, enrichment, CRM management, communication, and team notifications work together through clearly defined automation.