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Herbert A
@herbert_alston
IT Support Specialist
Vereinigte Staaten
Englisch
Über mich
I am a Support Operations & Tier 2 IT Leader with 10+ years of experience managing complex technical environments across healthcare, enterprise, and insurance sectors. I specialize in Microsoft Entra ID, Microsoft 365 Administration, and Endpoint Management (Intune/SCCM).
My expertise includes leading large-scale system migrations (250,000+ users), mentoring technical teams, and optimizing SLA-driven workflows. Whether it's PowerShell scripting, advanced GPO troubleshooting, or resolving high-level escalations in distributed remote environments, I focus on root cause analysis.
Kompetenzen
Herbert A
offline •
Durchschnittliche Antwortzeit: 69 Stunden
Meine Dienstleistungen
Technischer Support
I will provide tier 2 remote IT support, intune, and entra id management
Arbeitserfahrung
Remote IT Operations Lead
AO Insurance • Vollzeit
Aug 2025 - Present • 9 mos
Manage advanced identity management and Conditional Access policies within Azure AD/Entra ID. Resolve complex Tier 2 escalations involving VPN configuration, MFA authentication errors, and network connectivity (DNS/DHCP). Drive Process Improvement by identifying operational bottlenecks and updating Standard Operating Procedures (SOPs). Ensure rigorous compliance with HIPAA, GDPR, and SOC 2 security frameworks.
Remote Technical Support Lead - Enterprise Deployment
Pellera • Freiberufler
Oct 2025 - Feb 2026 • 4 mos
Spearheaded a 250,000+ user laptop deployment, managing device registration and Intune compliance. Utilized Remote Management Tools like BeyondTrust and TeamViewer to resolve corrupted system files and application configuration issues. Led Ticket Triage for the deployment queue, ensuring high-priority hardware diagnostics were resolved within truncated SLAs.
Remote Advanced Help Desk Analyst
Starbucks Technology Service Desk • Freiberufler
Jan 2025 - Aug 2025 • 7 mos
Provide global Tier 2 support via ServiceNow, focusing on Exchange Online and Azure AD account troubleshooting. Investigate complex account lockouts and perform Phishing Response triage for security incidents. Collaborate across cross-functional teams to optimize global support workflows and documentation.
