Shumaila

Manager Clinical Laboratory

Dec 2025 - Present • 6 mos

Over the past 20 years, I have worked in hospital environments where I was directly involved in establishing SOPs, ensuring regulatory compliance (including ISO and JCI standards), and training clinical and non-clinical staff on quality assurance protocols. My experience has equipped me with the tools to monitor performance indicators, investigate root causes, and lead corrective action initiatives across departments.

Quality & Patient Safety Professional

Jan 2024 - Dec 2025 • 1 yr 11 mos

Successful re-certification SafeCare Level-5 and ISO 9001:2015 Collaborated with administrator and clinical teams to achieve operational goals and enhance patient care. Implemented the quality and patient safety programs Ensuring compliance with ISO 9000:2015, SafeCare Level 05 and JCIA standards. Conducted quality audits and coordinated improvement initiatives. Developed and updated quality policies, procedures and staff training. Manage patient complaints/feedback and corrective actions. Risk analysis and risk management.