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Heloise M
@heloisemantovan
Head of Customer Success
Spanien
Portugiesisch, Englisch, Spanisch
Über mich
I am a results-driven professional with expertise in management consulting, strategy development, and operations management. I am passionate about leveraging digital transformation and data analytics to enhance operational excellence and drive profitability, particularly in the tech sector.
Kompetenzen
Heloise M
offline •
Durchschnittliche Antwortzeit: 6 Stunden
Meine Dienstleistungen
Projektmanagement
I will optimize your business operations
Arbeitserfahrung
McKinsey & Company
Vollzeit • 3 yrs 5 mos
Business Analyst
Jan 2021 - Jun 2023 • 2 yrs 5 mos
Delivered strategic insights and operational improvements for clients across multiple industries, with a focus on value creation and efficiency. Led diligence assessment for a telecom's B2C unit, identifying +$3M in EBITDA opportunities over two years. Identified value creation opportunities for a pharmacy chain, with potential to double EBITDA within five years. Guided lean transformation across 10 distribution centers for a Latin American food manufacturer, reducing food waste by 50% and assessing a ~$M impact. Volunteered with Social Impact Group, contributing to strategic planning for an NGO focused on women’s education and employment. Elected leader of analysts' hub, supporting ~200 analysts through training, onboarding, and community-building initiatives.
Business Analyst Intern
Jan 2020 - Jan 2021 • 1 yr
Supported high-impact projects across multiple sectors, focusing on operational efficiency, packaging optimization, and service center implementation. Identified +$3M in efficiency gains by analyzing operational opportunities at ethanol facilities. Collaborated on redesigning e-commerce and export packaging for a major apparel brand, uncovering potential to reduce waste and optimize logistics. Facilitated stakeholder engagement and collaboration to establish a Shared Service Center (SSC) for a leading risk management company, defining SLAs and commercial agreements.
