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HelenCastillero
@helencastillero
Customer Service Specialist 14 Years in Airline Industry
Panama
Spanisch, Englisch
Über mich
Hi! I'm Helen. I spent 14 years in customer service for a major airline, handling all kinds of situations while staying calm and professional.
I'm currently studying a Master's in Strategic Marketing, combining hands-on experience with a growing understanding of customer relationships.
I help travel, hospitality, and service businesses give customers a better experience through clear communication and genuine care.
I speak Spanish natively, English professionally, and basic Portuguese
Kompetenzen
HelenCastillero
offline •
Durchschnittliche Antwortzeit: 1 Stunde
Meine Dienstleistungen
Kundensupport
I will provide professional customer service for travel and hospitality
Arbeitserfahrung
Flight Attendant
COPA • Vollzeit
Nov 2011 - Sep 2025 • 13 yrs 10 mos
Provided professional customer service to passengers throughout all phases of flight, handling questions, concerns, and difficult situations with patience and composure. Ensured passenger comfort while maintaining strict adherence to safety protocols and procedures. Managed conflict resolution in high pressure, fast paced environments, communicating clearly and effectively across diverse groups of people.
