Heidi B

Operations Specialist

Jan 2021 - Jun 2026 • 5 yrs 5 mos

Ran operations for a supplement and CPG 3PL serving brands from 200 to 10,000 monthly orders. Built most of the systems we ran on. • Noticed the freight bills looked off dug into it without being asked, found $84K in annual overcharges, recovered $4,300+ in one cycle, and built a process so it wouldn’t happen again • Did a competitive pricing analysis on my own after noticing our rates felt high repositioned the company’s pricing based on what I found • Built the company’s services documentation from scratch when I realized we didn’t have a clear list of what we actually offered • Cut shipping costs 15% by renegotiating carrier contracts after building the case with data • Kept a 94% client retention rate more than 30% above industry average through consistent follow-through and fast issue resolution • Managed client onboarding, freight coordination, carrier negotiations, team training, and reporting building each function from the ground up

Operations Technical Manager

May 2019 - Jan 2021 • 1 yr 8 mos

• The WMS vendor couldn’t fix a scale malfunction after a month of trying I researched it independently, identified it was a hardware issue not a system issue, and fixed it • Became the person everyone came to when something broke error messages, location issues, printer failures, computer problems because I’d figure it out faster than waiting for support • Ran implementations across five WMS platforms, building the configuration, documentation, and training for each one mostly from scratch • Cleaned up how the WMS was configured and restructured fulfillment workflows reduced system errors 30%