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Hazura Ninggal
@hazueraz
Business Operations and Data Analytics Consultant
Malaysia
Englisch, Malaiisch
Über mich
Do you have the data, but aren't sure what it is really telling you?
I help businesses turn data and business challenges into clear insights, practical actions and measurable results.
With 20+ years of experience in operations, project management, performance management and data analytics, I've managed teams of up to 1,200 people, delivered RM12M in cost savings, and helped reduce a processing cycle from 73 days to 7 days.
I help with:
• Excel dashboards & data analysis
• KPI & performance management
• Project planning & delivery
My approach: find the insight and turn it into action.
Kompetenzen
Hazura Ninggal
offline •
Durchschnittliche Antwortzeit: 48 Stunden
Meine Dienstleistungen
Daten-Dashboards
I will create an excel dashboard, KPI report, business data analysis
Portfolio
Arbeitserfahrung
Business Operations Consultant | Operations Improvement | HelpingSMEs Improve Performance Through Process, Data & StrategicDecisions | Project Management | Investment Education
Freelance • Freiberufler
Mar 2026 - Present • 7 mos
My approach is centered on helping clients gain clarity, improve performance, develop stronger teams, and build sustainable long-term outcomes. Areas of Expertise • Business Operations & Process Improvement • Contact Centre Strategy & Customer Experience • Project Management • People Leadership Development • Workforce Planning • KPI Development, Data Analytics & Business Performance Reporting • Executive Business Presentations & Strategic Communication • Investment Education & Wealth Planning Discussions Supporting Clients With • Business operations reviews and improvement strategies • Customer experience and contact center optimization • KPI dashboards and business performance reporting • Project planning, coordination, and implementation • Workforce planning and people leadership improvement strategies • Investment education and long-term wealth planning conversations • Strategic business presentations and proposal development
agoda
Vollzeit • 1 yr 8 mos
Regional Manager
Nov 2025 - Mar 2026 • 4 mos
Served as a Regional Manager within the organization, overseeing large-scale operations and strategic initiatives across the Kuala Lumpur region to ensure service delivery excellence and operational efficiency.
Workforce Management (WFM)
Jul 2024 - Nov 2025 • 1 yr 4 mos
Managed workforce planning and optimization strategies for the Greater Kuala Lumpur area, focusing on resource allocation, performance tracking, and operational productivity within the customer service department.
