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Hazla Masoud
@hazla_masoud
Tech, communication and creative writing support
Vereinigte Staaten
Englisch
Über mich
Hi, I am Hazla. I work in customer service, business communication, and digital support, with experience in meteorology, climate change, Microsoft support, and public service. I help clients by writing clearly, creating support templates, handling admin content, updating beginner websites, and improving professional communication. I also enjoy creative projects like poetry, books, presentations, and content writing. My aim is to make complex information simple and useful.
Kompetenzen
Hazla Masoud
offline •
Durchschnittliche Antwortzeit: 1 Stunde
Meine Dienstleistungen
Hilfe / Beratung
I will help with HTML CSS and beginner website updates
Vorlagendokumente & Formatierung
I will write business communication and support templates
Arbeitserfahrung
Remote Licenced Benefit Cuouncellor & Customer Support
Marketing • Vollzeit
Oct 2022 - Apr 2026 • 3 yrs 6 mos
-Guide employees through online enrollment, coverage options, and eligibility requirements. -Troubleshoot login issues, system errors, and digital access challenges to restore seamless platform use. -Provide clear, empathetic guidance in high‑volume, fast‑paced environments. -Safeguard sensitive employee data with strict confidentiality and accuracy. -Collaborate with internal teams to streamline workflows and improve service delivery. -Apply technical expertise to optimize user experience across digital HR systems. -Manage employee benefit transactions directly within Amazon Web Services (AWS) hosted HR systems ensuring accuracy and compliance with enrollment deadlines. -Support employees with savings plans, pension programs, and retirement benefits. Providing clear guidance, completing transactions when needed to maintain coverage
Senior Microsoft Advisor
Microsoft • Vollzeit
Jan 2022 - Jan 2024 • 2 yrs
-Led meetings with partners and used business and technology strategies to understand business needs -Adopted and optimised Microsoft technology solutions -Used advanced knowledge and skills to provide the best solution to technical issues -Led and managed complex projects to provide technical expertise and guidance to the team -Collaborated with other departments to ensure all objectives are met promptly.
Passenger Service Agent
Aviation Services Management • Vollzeit
Dec 2018 - Jun 2023 • 4 yrs 6 mos
- Worked at the Toronto International Airport with Menzies Aviation Canada, then at the Ottawa International Airport with Swissport Company -Checked in passengers to confirm their identity and added the information to the secured computer system -Handled the boarding process for departures as well as arrivals -Completed administration tasks, including briefing, paperwork and finalised reports -Dealt with delays, misconnections, rebooking and coordinated hotel stays as needed -Ensured clear and detailed announcements during boarding, departure, or arrivals to make sure that all customers got all information or updates needed -Resolved customer issues or complaints and handled irate customers -Ensured customer satisfaction in all interactions
