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Muhammad Hassan
@hassanyaqub45
Assistant Manager Contact Center
Pakistan
Englisch, Urdu, Punjabi
Über mich
Results-driven professional with over 8 years of experience in customer support and management, currently serving as an Assistant Manager at CareCloud (MTBC). I am skilled in client relationship management, team leadership, and quality assurance, with a strong command of MS Office for KPI analysis. I am dedicated to driving operational efficiencies and fostering high-performing teams to exceed service targets.
Kompetenzen
Muhammad Hassan
offline •
Meine Dienstleistungen
Allgemeine Unterstützung
I will provide medical billing, claims processing, ar management
Arbeitserfahrung
Assistant Manager - Contact Center
CareCloud
Apr 2018 - Present • 8 yrs 5 mos
I served as Team Lead in the Contact Center at CareCloud (MTBC) for two years, during which I honed my leadership skills and consistently delivered exceptional results. My commitment to fostering a high-performing team and my ability to implement effective strategies led to improved operational efficiencies and enhanced customer satisfaction. Recognizing my contributions and competency, I was subsequently promoted to the position of Assistant Manager - Contact Center, where I currently serve. In this role, I am responsible for overseeing daily operations, managing team performance, and implementing initiatives aimed at optimizing service delivery. My focus is on driving continuous improvement, ensuring that our team meets and exceeds established targets while maintaining a strong emphasis on client relationships and service quality. Through collaboration and strategic planning, I strive to create an environment that supports professional growth and success for both team members and the organization as a whole.
