h
hassanrazap

Hassan Raza

@hassanrazap

Where Expectations meet Excellence

Pakistan
Englisch, Urdu, Punjabi, Hindi
Einige Informationen werden in englischer Sprache angezeigt.
Über mich
Hi, I’m Hassan Raza, a Customer Support, Live Chat, and Quality Assurance (QA) Specialist with 10+ years of experience helping businesses deliver exceptional customer experiences and improve support operations. I have worked with international businesses, e-commerce brands, digital agencies, and service providers, gaining strong expertise in Customer Support, Live Chat, Email & Ticket Support, Quality Assurance, Call & Chat Auditing, Agent Performance Monitoring, and Customer Experience (CX) improvement... Mehr lesen

Kompetenzen

h
hassanrazap
Hassan Raza
offline • 
Durchschnittliche Antwortzeit: 1 Stunde

Meine Dienstleistungen

Kundensupport
I will provide customer support, live chat and quality assurance
Ab10 $ / ProjektWeitere Details

Portfolio

Arbeitserfahrung

Delivery_Hero

Customer Support | Live Chat | QA |

Delivery Hero

Dec 2019 - Sep 2026 • 6 yrs 9 mos

Experienced in Customer Support, Live Chat, Call & Email Support, and Quality Assurance. Audited frontline agents across multiple channels, monitored customer interactions, conducted weekly calibrations and performance reviews, and implemented corrective actions to improve service quality. Handled customer inquiries through Live Chat and Customer Support, ensuring timely responses, effective issue resolution, and a positive customer experience. Prepared detailed QA reports, identified performance gaps, provided coaching and feedback to agents, and collaborated with BPO partners on continuous improvement initiatives. Experienced in using tools such as Playvox, Zendesk, Salesforce, Jira, Excel, and Google Sheets.