
Haruka Fujimori
Japanese Language Teacher
Kompetenzen

Meine Dienstleistungen

Arbeitserfahrung
Bilingual customer support
EduAbroad • Vollzeit
Jan 2024 - May 2025 • 1 yr 4 mos
I worked as a Bilingual Customer Service Representative at a study abroad company based in the U.S., supporting clients primarily from Japan and China. In this role, I acted as the main point of contact for international students, providing guidance, assistance, and problem-solving throughout their study abroad experience. I managed communications with both clients and their host families in the U.S., ensuring smooth coordination and positive relationships on both sides. My responsibilities included addressing inquiries, resolving issues, and providing timely updates to clients while maintaining high standards of professionalism and cultural sensitivity. I facilitated clear communication between students, families, and internal teams, bridging language and cultural gaps to ensure a seamless experience for all parties. Through this role, I developed strong cross-cultural communication skills, adaptability, and the ability to handle multiple tasks efficiently in a fast-paced environment. It also strengthened my bilingual communication capabilities in Japanese, Chinese, and English, as well as my problem-solving and client relationship management skills.