h
hamzzaps

Hamza

@hamzzaps
4,3(1)

creative strategist

Marokko
Englisch, Französisch, Arabisch
Einige Informationen werden in englischer Sprache angezeigt.
Über mich
I turn business problems into ads that sell, using data, psychology, and creative strategy that most brands never even think about. I don't just write. I think first.... Mehr lesen

Kompetenzen

h
hamzzaps
Hamza
offline • 

Meine Dienstleistungen

Kundensupport
I will provide professional customer support
Ab5 $ / ProjektWeitere Details
E-Commerce-Marketingstrategie
I will be the brain behind your ads
Ab75 $ / ProjektWeitere Details

Arbeitserfahrung

HBO_Max

Social media representative

HBO Max • Vollzeit

Apr 2025 - Mar 2026 • 11 mos

Managed social media engagement using Sprout Social, including replies to comments, DMs, and public posts. Responded to Google and AppStore reviews.

Warner_Bros. Discovery

Customer service represenative

Warner Bros. Discovery • Vollzeit

Apr 2024 - Mar 2026 • 1 yr 11 mos

Managed high-volume calls, emails, and live chats to resolve customer inquiries. Troubleshooting technical glitches and resolving complex billing or payment issues. Expertly utilized Salesforce and Sonic platforms for data entry and case management. Escalated difficult customer situations while maintaining high satisfaction scores. Consistently met strict KPIs and Average Handle Time AHT targets in a fast-paced environment

1 Bewertungen
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