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Deutsch
$
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I will be your professional customer support and helpdesk manager
Global Customer Success and Support Operations Specialist
Operations & Customer Success Specialist with 6+ years of international corporate experience driving client retention, B2B account growth, and support workflows. Managed end-to-end customer success fo...
Über diesen Service
Are you looking for a dedicated, professional customer service representative to handle your inbox, live chat, and customer inquiries with care? Look no further!
With over 6 years of international corporate experience managing customer relationships and operations, I provide reliable, prompt, and empathetic support that keeps your customers happy and your brand reputation pristine.
What I Can Help You With:
- Email Support & Inbox Management: Crafting clear, professional responses and clearing backlogs to achieve Inbox Zero.
- Live Chat Management: Engaging website visitors in real-time to boost conversions and resolve immediate issues.
- Customer Care & Issue Resolution: Handling order tracking, returns, troubleshooting, and general inquiries.
- Summary & Reporting: Providing clear updates on ticket trends and customer feedback.
Why Choose Me?
- 6+ Years of Global Operational Experience
- Excellent Written & Verbal Communication Skills
- Fast Response Times & Professional Tone of Voice
- Reliable, Detail-Oriented, and Customer-First Mindset
Lets elevate your customer experience together.
Place an order or send a message to get started!
Art der Dienstleistung:
Technische Unterstützung
Sprache:
Englisch
Zeitzone:
24/7
Mein Portfolio
Meine weiteren Dienstleistungen im Bereich Kundendienst
FAQ
What software or helpdesk tools are you familiar with?
I am adaptable and experienced with various platforms, including Zendesk, Intercom, HubSpot, Freshdesk, Gorgias, and standard email clients like Gmail and Outlook.
How do you match my brand's tone of voice?
Before starting, I review your existing documentation, FAQs, or brand guidelines to ensure every customer interaction sounds authentically like your brand.
Can you work outside of standard business hours?
Yes! Depending on the package and our agreed schedule, I can accommodate different time zones to ensure your customers receive timely support.
What do you need from me to get started?
Once you place an order, I will need access to your support channels/inbox, any existing FAQ documents or macros, and a brief overview of your product or service.
Bewertungen
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Bewertungen
1 Bewertungen für diesen Service
| (1) | ||
| (0) | ||
| (0) | ||
| (0) | ||
| (0) |
Zusammensetzung der Bewertung
- Kommunikation
- An einen Freund weiterempfehlen
- Dienstleistung wie beschrieben
Sortieren nach:
Am relevantesten
C callummills123
Schweiz
Nice seller
50 $
Preis
5 Tagen
Dauer
H Antwort des Freelancers
Hilfreich?
