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hammad_7001

Muhammad Hammad

@hammad_7001

Senior Shopify VA and Customer Support Expert

Pakistan
Englisch, Urdu
Einige Informationen werden in englischer Sprache angezeigt.
Über mich
Hi, I'm Hammad, a Senior Customer Support & Operations Specialist. I help e-commerce brands deliver premium experiences through professional Email, Live Chat, and Social Media support. I am expert in CRM tools like Zendesk, Freshdesk, HubSpot, and Reamaze. I manage end-to-end operations on Shopify and WooCommerce, including Order Fulfillment, Inventory tracking, and Returns management. With 5+ years of experience, I offer scalable support tailored to your needs, ensuring 100% satisfaction and streamlined store performance. Let's grow your business together!... Mehr lesen

Kompetenzen

h
hammad_7001
Muhammad Hammad
offline • 
Durchschnittliche Antwortzeit: 1 Stunde

Meine Dienstleistungen

Kundensupport
I will be your shopify store manager and expert customer support agent
Ab10 $ / ProjektWeitere Details

Arbeitserfahrung

Freelancing_Career

Senior Shopify VA & CS Specialist.

Freelancing Career • Freiberufler

Jan 2021 - Present • 5 yrs 5 mos

Managed end-to-end Shopify and WooCommerce store operations for global brands in Clothing, Skincare, and Dental niches. Expertly handled high-volume customer inquiries (500+ weekly) via Zendesk, Freshdesk, and HubSpot, maintaining a 98% satisfaction rate. Supervised order fulfillment cycles, from supplier coordination to final delivery tracking using Shopify and logistics tools. Resolved complex conflict situations, chargebacks, and return disputes under high-pressure environments. Optimized customer retention strategies by implementing personalized response templates and proactive follow-ups.