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gsara14

Radhika G

@gsara14

Senior Customer Experience Specialist

Indien
Englisch, Tamil
Einige Informationen werden in englischer Sprache angezeigt.
Über mich
I am a Senior Customer Experience Specialist with over 14 years of experience, including a decade at Maersk. I specialize in Salesforce Case Management, SAP S/4HANA, and invoice dispute resolution. I am an expert in driving CSAT scores and mentoring teams to optimize operational productivity.... Mehr lesen

Kompetenzen

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gsara14
Radhika G
offline • 
Durchschnittliche Antwortzeit: 1 Stunde

Meine Dienstleistungen

Kundensupport
I will optimize your customer experience and support workflows
Ab30 $ / ProjektWeitere Details
Daten-Dashboards
I will design dynamic excel dashboards and handle data cleaning
Ab15 $ / ProjektWeitere Details

Arbeitserfahrung

A.P._Moller - Maersk

Senior Customer Service Specialist

A.P. Moller - Maersk • Vollzeit

May 2014 - Dec 2024 • 10 yrs 7 mos

Led end-to-end process training and onboarding for junior agents. Conducted daily quality audits and performance reporting for Team Leaders. Collaborated with Sales and Finance to resolve invoice disputes and optimize client quotations. Managed 80–100 global customer queries daily via Salesforce and SAP S/4HANA, resolving complex shipment escalations while maintaining high CSAT scores and developing SOPs.