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Fiverr Pro
Deutsch
$
USD
Grachelle A.
@gray890
Helping Shopify Brands Deliver Outstanding Customer Support
Philippinen
Englisch
Über mich
I'm a Shopify Customer Support Virtual Assistant with 3+ years of experience supporting DTC and dropshipping brands. I specialize in email and live chat support, Shopify order management, order tracking, returns, refunds, subscriptions, and resolving customer concerns with empathy and professionalism. I'm experienced in handling high ticket volumes, shipping issues, and carrier coordination. My goal is to provide excellent customer experiences, build customer trust, and help e-commerce businesses grow while giving business owners more time to focus on scaling.
Kompetenzen
Grachelle A.
offline •
Durchschnittliche Antwortzeit: 1 Stunde
Meine Dienstleistungen
Customer Success
I will provide shopify customer support via email and phone
Portfolio
Arbeitserfahrung
Shopify
1 yr 3 mos
Shopify E-commerce Customer Support Specialist (Dropshipping)
Jul 2025 - Aug 2026 • 1 yr 1 mo
● Managed Shopify orders, ensuring accurate order processing, fulfillment, and shipment tracking. ● Responded to customer inquiries regarding products, shipping, and order status through email and chat support. ● Coordinated with suppliers to resolve fulfillment and inventory issues while keeping customers informed. ● Maintained excellent customer satisfaction by providing prompt communication and effective problem resolution.
Shopify E-commerce Customer Support DTC
May 2025 - Jul 2025 • 2 mos
● Managed customer inquiries via email and chat, delivering timely, professional, and empathetic support. ● Processed returns, refunds, exchanges, cancellations, and subscription requests through Shopify and integrated apps. ● Investigated shipping and delivery issues by coordinating with fulfillment partners and carriers to ensure timely resolutions. ● Resolved payment and order concerns while maintaining a positive customer experience and high customer satisfaction.
