
Happyness R
CRM Setup, Automation Expert, Monday com GHL Make com Zapier
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Monday.com CRM & Workflow Automation Specialist
Freelancer.com • Freiberufler
Oct 2024 - Present • 2 yrs
I specialize in building and optimizing Monday.com CRM and workflow systems that help businesses organize leads, manage sales pipelines, automate repetitive tasks, and improve team visibility. I work with businesses and teams to turn manual processes into structured, easy-to-manage workflows inside Monday.com. My work includes designing CRM boards, sales pipelines, custom workflows, automations, dashboards, forms, task management systems, and client onboarding processes. I also connect Monday.com with tools such as Make.com and Zapier to automate data movement and reduce repetitive administrative work. Key Responsibilities & Achievements: • Designed and customized Monday.com CRM systems for lead management, sales pipelines, client tracking, and project operations. • Built automated workflows for lead assignment, follow-ups, status changes, notifications, task creation, and team handoffs. • Improved visibility across sales and operations by creating structured boards, dashboards, views, and reporting workflows. • Connected Monday.com with external platforms using Make.com and Zapier to streamline repetitive processes and reduce manual data entry. • Helped businesses organize scattered processes into clear, scalable workflows that teams can easily follow. • Supported client onboarding and internal handoff processes by creating structured workflows from sales close through project setup and team assignment. • Troubleshot and optimized existing Monday.com workflows, automations, formulas, and CRM processes to improve reliability and usability.