Giulio

Head of Operations

Hello Fresh • Vollzeit

Sep 2024 - Present • 1 yr 8 mos

Responsible for HelloFresh Italy’s end-to-end operations and full P&L of the 'physical engine.' I lead a team of ≈15 (4 direct reports) across procurement, production, logistics, quality, and customer care, ensuring our digital promise translates into a perfect real-world experience. •Optimized total unit economics by driving a xx% improvement in the cost-to-revenue ratio. This was achieved through a multi-pronged strategy: renegotiating COGS via strategic procurement, streamlining warehouse fulfillment processes and securing more competitive last-mile logistics contracts. •Redesigned the partnership ecosystem through results-oriented commercial agreements, deploying a mix of incentive-based and penalty-driven frameworks across multiple suppliers, ensuring that logistics and fulfillment costs were directly tied to delivery precision, speed, and "first-time-right" customer experiences. •Led a cross-functional push that dropped our Error Rate by xx% and saved xx% in compensation costs YoY by fixing specific failure points in Procurement, Production and Logistics through a series of targeted initiatives. •Navigated a transition to a leaner team structure (≈25% HC reduction) without compromising on KPIs targets. I focused on rebuilding team morale and leadership during this period, successfully dropping turnover from 20%+ (2024) to zero (2025).

Global Procurement & Supply Chain Transformation Associate Director

Amplifon • Vollzeit

Jun 2023 - Aug 2024 • 1 yr 2 mos

Responsible for leading global supply chain transformation initiatives across multi-country operations, collaborating with cross-functional teams (IT, Finance, Tax) to drive process optimization. Managed team of 3, reporting directly to CPO with quarterly CEO reviews; •Supported a global ERP rollout across 2 countries, helping implement Oracle Cloud and integrated key direct suppliers into centralized purchasing systems for 4 countries, collaborating with IT, Finance, and Tax teams to ensure procurement and supply chain requirements were met •Drove P2P process improvements with Finance, implementing strategic initiatives that enhanced PO coverage, on-time performance, and goods receipt timeliness (64→73%, 76→79%, 69→79% in 1 year) •Contributed to a 70% reduction in operational errors by helping launch a custom product configurator in Germany, improving retail ordering processes in partnership with IT and Finance teams •Drove digital innovation initiatives by scouting AI-powered platforms to enhance P2P process efficiency across sourcing, contract management, and catalogs

Head of launches

Amazon • Vollzeit

Dec 2019 - Jun 2023 • 3 yrs 6 mos

Responsible for the development of the Amazon Sort Centers network in Southern Europe (Italy and Spain); •Hired, developed and led a team of up to 6 Program Managers and Senior Program Managers responsible for the launch of new Sort Centers and retrofit projects in existing sites in Southern Europe •Oversaw a portfolio covering 7 existing sites, with a yearly avg of 70 retrofit projects plus 1 sort center launch per year •Responsible for site launch (from field selection to day 1) for the AMAZON Sort Center network. Project CAPEX allocated up to 280MM USD •Responsible for medium – to high complex retrofit portfolio. CAPEX allocated up to 100MM USD. •Monitor and Reporting to Directors and VP level the portfolio metrics related to the status of key objectives / deliverables